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Terms and conditions

Border Authorization
Guerin vehicles may be driven in any of the countries of the European Community and Switzerland but must be returned to the original Guerin station. Guerin vehicles are not allowed to travel in Eastern European countries (except Slovenia and Slovakia) and / or Africa, as well as others included on the green card.


 
Cross border
Guerin vehicles may travel outside of Portugal but must be returned to the delivery station. In order for the car to be able to travel outside Portugal, this must be communicated to GUERIN, at an additional cost per rental. If the vehicle is travelling outside Portugal, without GUERIN's authorization and consequently, payment of this supplement, the driver will be charged € 3.00 for each Km travelled in the rental period and will be responsible for all damages that may occur in the rented vehicle.



Baby car seats
Upon prior request, GUERIN will make available this equipment available to the Customer, upon payment of an additional daily service charge.

 

GPS
Upon the Customer’s request, Guerin provides the GPS system. However, this equipment is only available at the rental stations mentioned below, and upon payment of a daily supplement up to a maximum of 10 days per rental. This equipment is subject to franchise in case of loss or damage and is not covered by SUPER CDW / Deductible Reduction.
Porto: Airport, Business Park, Perafita, Gaia and Braga
Lisbon:  Airport, Alvares Cabral and Prior Velho
Faro: Airport, Portimão, Albufeira and Lagos
Funchal: Airport and City

 
Fuel
All Guerin vehicles are delivered with the certified fuel tank and must be delivered under the same conditions.
The Client must provide. If, on return of the vehicle, the tank is not full, in addition to the missing fuel, you will also pay an additional charge of € 30.00 for the refuelling service.

 
Drivers
All drivers must present, at the beginning of the rental, a driver's license, citizen's card or passport, and a valid credit card and, in case of rental through a Travel Agency, a Pre-Payment Voucher.
The driving license must be valid for driving in Portugal and issued for at least one year. Driving licenses issued in Arabic, Chinese, Greek, Russian, Hebrew or Japanese alphabet shall only be valid with an international driving license or a translation of their driving license.
The driving license shall entitle the Driver to drive light-duty vehicles (Class B).
In the case of the use of a credit card, this must be presented at the time of delivery of the vehicle to the Customer, and the presentation of digital / virtual credit card or currency exchange cards is not valid. Only one credit card per reservation may be used.

 
Minimum age
The minimum age for driving a Guerin vehicle is 21 years, with the exception of vehicles of groups G, H, L, N and O, where the minimum age is 25 years.

 
Young drivers
All drivers who have held a driving license for over 1 year but who are under the age of 21 can drive a Guerin vehicle for an additional daily fee for a maximum of 10 days of rental. This applies only to the MINI, C, P, E, E1 and SUVM groups.

 
Additional drivers
Only the driver or other persons duly identified in the rental contract, as additional drivers, may drive the Guerin vehicle. For each additional driver an additional service charge will be charged per day up to a maximum of 10 days per rental.

 
Security Deposit
All Customers must make a security deposit due to the deductible and the fuel deposit, unless they are holders of a voucher in regime of "FULL CREDIT". The security deposit is provided in the form of debit authorization on the credit card, and the holder must be present when the vehicle is collected.
Pre-authorization includes the value of the fuel, deductible (in cases where the customer does not subscribe the additional protection of exemption from deductible), and other extras accepted over the counter.
In the case of customers with direct payment of the rental, in addition to that described above, the rental amount will also be included.

 
Full credit voucher
The full credit voucher covers the cost of the rental, including all rental days, including additional days and their extras accepted by the driver at the tour desk, and all damage to the vehicle and missing fuel.
The toll service and its respective tolls are not covered by the full credit voucher.


Drop off and collection
Guerin vehicles must be delivered and collected at Guerin rental stations. Deliveries and pick-ups inside or outside the city limits in the cities where Guerin is represented can be arranged upon request at the time of booking, but subject to confirmation.
Guerin grants a grace period of 20 minutes in delivery and collection. After this grace period, no staff member will return to the location, and the vehicle will have to be collected / dropped off at one of our stations. In the event of collection after this grace period has elapsed, one additional day shall be charged.
Deliveries and collection are only possible in properly identified Hotels. This service is subject to an additional charge depending on the distance.
For more information, contact your account manager, or see the Complementary Products sheet.
 

One – Way Rentals
Rentals with delivery in a different area of the pick-up station are subject to the "one-way" supplement, they must be requested at the time of booking and are subject to the availability and confirmation of the Guerin Booking Centre. This add-on applies to all vehicles and any number of days of rental.

 
Out of hours
Deliveries and pick-ups outside the normal operating hours of Guerin stations at airports are subject to the availability and confirmation of the Guerin Reservation Centre. An additional service charge will be charged.

 
Free Sale / Stop Sale
The "free sale" regime is valid for the rental of MINI, C, P, E, E1, SUVM, SUVC J, J1 and F vehicles.
Reservations for other vehicle groups will be subject to the availability and confirmation of the Guerin Reservation Centre, within 24 hours (useful).
Whenever Guerin determines, the "Stop Sale" scheme will be sent to the respective information by email beforehand and the sale of vehicles in the B2B channels and webservice will be blocked. Until this information is sent, all reservations received will be honored.


Special vehicle policy
This is perceived as the rental of special vehicles, the rental of commercial vehicles and / or for the exercise of the professional activity of the Customer / Driver. As an example, the cases in which the Customer intends to make "home changes" and "cargo transport", or the cases in which the vehicle affects professional activity.
To make this type of reservations and 02, 03, 04 and 05 group reservations it is necessary to confirm the availability of such vehicles in advance.

                                                                      
Minimum rental period
The minimum rental period is 1 day.
A rental is counted in 24-hour periods. A grace period of 59 minutes is granted, after which an extra rental day will be charged at the public rate value, as well as the Complementary Products required at the beginning of the rental.
Rental agreements may not exceed 30 days. If the rental is more than 30 days, a new agreement must be issued. Additional days not covered by the rental agreement will be charged according to the current public tariff.
 

Pack Hours
This Product offers you a free period of 1 hour and 59 minutes after the scheduled delivery of the vehicle. This add-on has a daily cost per day, charged for a maximum of 10 days.


Rates
All rentals are invoiced on full days at the rate in effect at the start of the rental.                 
                                                                                                 
 
Reservations
All reservations, extensions and / or cancellations must be made by email to the Guerin Reservations Centre, or through the website www.guerin.pt, through a login.
Reservations will be confirmed by group of vehicles requested. The brand, model or color of the leased vehicles will not be confirmed, and the Customers preference is subject to availability at the beginning of the rental.
Economic vehicles with pick-up and deliveries at Guerin stations, during office hours, were automatically confirmed.


Airport service
All rentals starting at airport stations are subject to an additional service charge per rental agreement.

 
Circulation service charge
All rentals are subject to an additional daily service charge, which is charged for a maximum period of 15 days per contract. In case of long-term reservations, which implies the opening of monthly contracts (30 days), this service charge is charged for a maximum period of 15 days in each contract.


Toll Service
Guerin vehicles are equipped with an identifier that allows crossings and payments in tolls. In order to take advantage of the Toll Service, the customer must request this service at the time of collection of the car.
To do this you must present a valid credit card (presented at the time of booking) that is accepted by Guerin. The subscription of this service has a daily cost up to a maximum cost per rental, to which the amounts due for the effective crossing and use of the toll gates are added.
This equipment is subject to a deductible in the event of theft, loss or damage in the amount of € 36.90, not being covered by SUPER CDW / Deductible Reduction.
This service is not invoiced to the agency / tour operator.


Fines Management Fee
If there are fines or infractions in which Guerin needs to identify the drivers, a fee applies to the driver for the service provided.


WI-FI Hot Spot
This equipment is available only at the airport stations - Lisbon, Porto, Faro and Madeira. It has a daily cost up to a maximum of 10 days per rental.


Online CHECK IN
Guerin offers the new Online Check-In service free of charge. For this it is necessary to present the reservation number, place and date of return of the vehicle.


Cancellations
The cancellation of any reservation may be made on our site, through access to the Customer's personal area, provided that the notice period of 48 hours is observed.
After this period, the request for cancellation of the reservation must be made in person at the collection station or by telephone or e-mail to the Reservation Centre (centralreservas@guerin.com.pt). In this case, the amount of at least € 10.00 will be charged to the Customer, provided that justification for the cancellation is presented.
Cancellations based on cancellation of flights and other personal reasons and / or force majeure are accepted.



Insurance, cover and assistance
 
Accidents
Customers and drivers must inform Guerin of all accidents in which they are involved within a period of no more than 24 hours from the occurrence thereof, as well as deliver the duly completed Car Accident Declaration with their details and the details the third party.
We recommend the presence of the police authorities at the place and time of the incident, in order to ascertain all the circumstances in which it occurs.


  
Deductible Reduction
This product allows the reduced liability for the deductible for the amount of € 300 (Mini, C & P groups) and € 600 (remaining groups). This option does not include glass breakage or damage caused by negligence. The deductible reduction is available for all vehicles for a day value that goes up to the maximum relative to 15 days. The amount varies depending on the rented group. See "Complementary Products".


 
Personal liability insurance
All Guerin vehicles are covered by an insurance policy worth 50 million Euros.
Violation of the general terms and conditions of the Guerin rental agreement may determine the inapplicability of the terms of the policy.
This insurance is included in the rate, being considered the amount of €1.2375 per day (exempt from VAT).


 
Reduced financial liability in case of damages - CDW
CDW limits the Customer's financial liability.
As long as the terms and conditions of the Guerin rental agreement have not been violated, the Customer will not be liable for any damages, whether caused or not by accident, that exceed a minimum amount denominated per deductible.


 
Reduced financial liability in case of theft – TP
As long as the terms and conditions of the Guerin rental agreement have not been violated, the Customer shall not be liable for theft, in whole or in part, of the Guerin vehicle which exceeds a minimum value called a deductible.
The TP does not include protection against Customers' personal possessions or merchandise.


 
Super CDW
Deductibles for optional CDW and TP may be excluded by payment of an additional daily service charge, the amount of which varies depending on the group of the rented vehicle, and is described in the "Complementary Products" attached to the rate.
In the scope of this product, glass breakage, loss of car keys, damage to the lower part, roofs or sides of vehicles due to passage under bridges, archways or narrow roads are excluded, and the Customer is liable for all damages arising from this warning.



ACDW
Eliminates liability for breaking glass in vehicles. For this add-on a daily cost will be charged up to a maximum of 15 days per rental.


                                                                                                              
Personal Accident Insurance (PAI)
For your protection and other occupants, this insurance guarantees you a wide range of guarantees, capital and modalities that allow you to cope with any unforeseen circumstances, namely medical expenses up to a maximum of € 1,500 per person and compensation for death or permanent disability up to a maximum of € 15,000. This add-on charges for a maximum of 15 days per rental.



Damage Management Fee
Payment of a management fee whenever there are damages equal to or greater than € 61.50 or have not previously subscribed to the SCDW.


 
Travel Assistance
All prices include 24-hour travel assistance due to breakdown or accident of the rental vehicle. This service provides the towing of the rented vehicle and the transport of occupants to the nearest Guerin rental station.
If it is a special car, customers will be transported to the nearest airport station.
The travel assistance contact telephone number is available in the car rental agreement file.
Abroad, Travel Assistance is limited to subscription the Cross Border service, and the towing service is available for the following situations:
1. A damaged car is sent directly to a Guerin Garage (in Portugal), and the consequent transport of the customers to the nearest station in national territory. If it is a special car, customers will be transported to the nearest airport station.
2. A broken-down vehicle, if it can be repaired in up to three days, is repaired locally and returned to the customer, if the repair will take more than three days, the vehicle is sent directly to a Guerin Garage (in Portugal), and the consequent transportation of the customers to the nearest station in the national territory.
 If it is a special car, customers will be transported to the nearest airport station.
 In cases in which the Customer has not subscribed to the Cross Border service, they will be responsible for the payment of the whole travel assistance service, possible damage repair and breakdown of the vehicle, as well as the service charge applicable for the travel of vehicles abroad.



Vehicle maintenance
The Customer and authorized drivers are responsible for the correct use of the vehicle and for compliance with the manufacturer's usage regulations.
All expenses related to repair, maintenance or replacement of oils and fluids not exceeding € 25 will be refunded upon presentation of the respective invoice-receipt on behalf of Guerin, taxpayer number 501.738.681.
Expenses of a higher value require prior authorization which must be requested from Guerin.


 
VAT
All services, additional protections, deductibles and Complementary Products include VAT at the legal rate in force at the date of the transaction.