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Terms and Conditions

Border Authorisation

Xtracars vehicles may be driven in any of the countries of the European Community and Switzerland but must be returned to the original Xtracars station. Xtracars vehicles are not allowed to travel in Eastern European countries (except Slovenia and Slovakia) and / or Africa, as well as others included on the green card.

Cross border

Xtracars vehicles may travel outside of Portugal but must be returned to the delivery station. In order for the car to be able to travel outside Portugal, this must be communicated to Xtracars, at an additional cost per rental. If the vehicle is travelling outside Portugal, without Xtracars's authorisation and consequently, payment of this supplement, the driver will be charged € 3.00 for each Km travelled in the rental period and will be responsible for all damages that may occur in the rented vehicle.

Baby car seats

Upon prior request, Xtracars will make available this equipment available to the Customer, upon payment of an additional daily service charge.


Upon the Customer’s request, Xtracars provides the GPS system. However, this equipment is only available at the rental stations mentioned below, and upon payment of a daily supplement up to a maximum of 10 days per rental. This equipment is subject to franchise in case of loss or damage and is not covered by SUPER CDW / Deductible Reduction.
Porto: Airport, Business Park, Perafita, Gaia and Braga
Lisbon:  Airport, Alvares Cabral and Prior Velho
Faro: Airport, Portimão, Albufeira and Lagos
Funchal: Airport and City


All Xtracars vehicles are delivered with the certified fuel tank and must be delivered under the same conditions.
The Client must provide. If, on return of the vehicle, the tank is not full, in addition to the missing fuel, you will also pay an additional charge of € 30.00 for the refuelling service.

Smoking inside the vehicle

Drivers / Customers are prohibited from smoking inside all Xtracars Vehicles.
The verification of signs on the vehicle that evidence such conduct, determines the payment by the Customer of a penalty (provided in the price list).


All drivers must present, at the beginning of the rental, a driver's license, citizen's card or passport, and a valid credit card and, in case of rental through a Travel Agency, a Pre-Payment Voucher.
The driving license must be valid for driving in Portugal and issued for at least one year. Driving licenses issued in Arabic, Chinese, Greek, Russian, Hebrew or Japanese alphabet shall only be valid with an international driving license or a translation of their driving license.
The driving license shall entitle the Driver to drive light-duty vehicles (Class B).
In the case of the use of a credit card, this must be presented at the time of delivery of the vehicle to the Customer, and the presentation of digital / virtual credit card or currency exchange cards is not valid. Only one credit card per reservation may be used.

Minimum age

The minimum age for driving a Xtracars vehicle is 21 years, with the exception of vehicles of groups G, H, L, N and O, where the minimum age is 25 years.

Young drivers

All drivers who have held a driving licence for over 1 year but who are under the age of 21 can drive a Xtracars vehicle for an additional daily fee for a maximum of 10 days of rental. This applies only to the MINI, C, P, E, E1 and SUVM groups.

Maximum age

There is no maximum age for driving a Xtracars vehicle, provided that the driving license is valid and meets all other requirements.

Additional drivers

Only the driver or other persons duly identified in the rental contract, as additional drivers, may drive the Xtracars vehicle. For each additional driver an additional service charge will be charged per day up to a maximum of 10 days per rental.

If there is a previous reservation in favor of the main driver for the same period of time, a new reservation cannot be made, except in cases where a previous reservation is canceled.

Security Deposit

All Customers must make a security deposit due to the deductible and the fuel deposit, unless they are holders of a voucher in regime of "FULL CREDIT". The security deposit is provided in the form of debit authorisation on the credit card, and the holder must be present when the vehicle is collected.
Pre-authorisation includes the value of the fuel, deductible (in cases where the customer does not subscribe the additional protection of exemption from deductible), and other extras accepted over the counter.
In the case of customers with direct payment of the rental, in addition to that described above, the rental amount will also be included.

Full credit voucher

The full credit voucher covers the cost of the rental, including all rental days, including additional days and their extras accepted by the driver at the tour desk, and all damage to the vehicle and missing fuel.
The toll service and its respective tolls are not covered by the full credit voucher.

Drop off and collection

Xtracars vehicles must be delivered and collected at Xtracars rental stations. Deliveries and pick-ups inside or outside the city limits in the cities where Xtracars is represented can be arranged upon request at the time of booking, but subject to confirmation.
Xtracars grants a grace period of 20 minutes in delivery and collection. After this grace period, no staff member will return to the location, and the vehicle will have to be collected / dropped off at one of our stations. In the event of collection after this grace period has elapsed, one additional day shall be charged.
Deliveries and collection are only possible in properly identified Hotels. This service is subject to an additional charge depending on the distance.
For more information, contact your account manager, or see the Complementary Products sheet.

One – Way Rentals

Rentals with delivery in a different area of the pick-up station are subject to the "one-way" supplement, they must be requested at the time of booking and are subject to the availability and confirmation of the Xtracars Booking Centre. This add-on applies to all vehicles and any number of days of rental.

Out of hours

Deliveries and pick-ups outside the normal operating hours of Xtracars stations at airports are subject to the availability and confirmation of the Xtracars Reservation Centre. An additional service charge will be charged.

Free Sale / Stop Sale

The "free sale" regime is valid for the rental of MINI, C, P, E, E1, SUVM, SUVC J, J1 and F vehicles.
Reservations for other vehicle groups will be subject to the availability and confirmation of the Xtracars Reservation Centre, within 24 hours (useful).
Whenever Xtracars determines, the "Stop Sale" scheme will be sent to the respective information by email beforehand and the sale of vehicles in the B2B channels and webservice will be blocked. Until this information is sent, all reservations received will be honoured.

Special vehicle policy

This is perceived as the rental of special vehicles, the rental of commercial vehicles and / or for the exercise of the professional activity of the Customer / Driver. As an example, the cases in which the Customer intends to make "home changes" and "cargo transport", or the cases in which the vehicle affects professional activity.
To make this type of reservations and C1, Q, N, G, O, L, H, Z, 02, 03, 04 and 05 group reservations it is necessary to confirm the availability of such vehicles in advance.

Minimum rental period

The minimum rental period is 1 day.
A rental is counted in 24-hour periods. A grace period of 59 minutes is granted, after which an extra rental day will be charged at the public rate value, as well as the Complementary Products required at the beginning of the rental.
Rental agreements may not exceed 30 days. If the rental is more than 30 days, a new agreement must be issued. Additional days not covered by the rental agreement will be charged according to the current public tariff.

Pack Hours

This Product offers you a free period of 1 hour and 59 minutes after the scheduled delivery of the vehicle. This add-on has a daily cost per day, charged for a maximum of 10 days.

Early deliveries

 Reservations up to 30 days: Advances in the return of the vehicle are non-refundable. If the vehicle is returned before the contracted period, the total number of days in the contract will always be charged.


Reservations longer than 30 days: Advances in the return of the vehicle are subject to adjustment of the value according to the actual number of days of use. If the vehicle is returned before the contracted period, the rate corresponding to the total number of days of use will always be applied.



 All rentals are billed on the full day of use at the rate in effect at the start of the rental. Our rates vary according to the group, type of rental and duration.

Prices are subject to change without notice.



All reservations, extensions and / or cancellations must be made by email to the Xtracars Reservations Centre, or through the website, through a login.
Reservations will be confirmed by group of vehicles requested. The brand, model or colour of the leased vehicles will not be confirmed, and the Customers preference is subject to availability at the beginning of the rental.
Economic vehicles with pick-up and deliveries at Xtracars stations, during office hours, were automatically confirmed.

Payment Terms 

Credit Card - You must have the same valid credit card used for online payment and on your behalf, which will be used for the security deposit *.

Debit Card - You must present the same debit card you used in the online payment, valid and in your name. In addition you must present a credit card, also valid and in your name, for the security deposit *.

Virtual Card (eg MB Way):

You must provide proof of payment in one of the following ways:

- Open app on your mobile device, showing transaction

- Presentation of bank statement proving the movement or, proof of transaction


Security deposit

- Present a valid credit card in your name for the security deposit *.

 * The credit card used for the security deposit must be valid within 30 days from the date of delivery of the vehicle.


Airport service

All rentals starting at airport stations are subject to an additional service charge per rental agreement.

Circulation service charge

All rentals are subject to an additional daily service charge, which is charged for a maximum period of 15 days per contract. In case of long-term reservations, which implies the opening of monthly contracts (30 days), this service charge is charged for a maximum period of 15 days in each contract.

Toll Service

Xtracars vehicles are equipped with an identifier that allows crossings and payments in tolls. In order to take advantage of the Toll Service, the customer must request this service at the time of collection of the car.
To do this you must present a valid credit card (presented at the time of booking) that is accepted by Xtracars. The subscription of this service has a daily cost up to a maximum cost per rental, to which the amounts due for the effective crossing and use of the toll gates are added.
This equipment is subject to a deductible in the event of theft, loss or damage in the amount of € 36.90, not being covered by SUPER CDW / Deductible Reduction.
This service is not invoiced to the agency / tour operator.

Fines Management Fee

If there are fines or infractions in which Xtracars needs to identify the drivers, a fee applies to the driver for the service provided.

Limit of Kilometers

All rentals have a maximum limit of 2,000 kilometers, if you exceed this limit, each additional kilometer will cost € 0.10.

WI-FI Hot Spot

This equipment is available only at the airport stations - Lisbon, Porto, Faro and Madeira. It has a daily cost up to a maximum of 10 days per rental.


Xtracars offers the new Online Check-In service free of charge. For this it is necessary to present the reservation number, place and date of return of the vehicle.


The cancellation of any reservation may be made on our site, through access to the Customer's personal area, provided that the notice period of 48 hours is observed.
After this period, the request for cancellation of the reservation must be made in person at the collection station or by telephone or e-mail to the Reservation Centre ( In this case, the amount of at least € 20.00 will be charged to the Customer, provided that justification for the cancellation is presented.
Cancellations based on cancellation of flights and other personal reasons and / or force majeure are accepted.

Insurance, cover and assistance



Customers and drivers must inform Xtracars of all accidents in which they are involved within a period of no more than 24 hours from the occurrence thereof, as well as deliver the duly completed Car Accident Declaration with their details and the details the third party.
We recommend the presence of the police authorities at the place and time of the incident, in order to ascertain all the circumstances in which it occurs.

Deductible Reduction

This product allows the reduced liability for the deductible for the amount of € 300 (Mini, C & P groups) and € 600 (remaining groups). This option does not include glass breakage or damage caused by negligence. The deductible reduction is available for all vehicles for a day value that goes up to the maximum relative to 15 days. The amount varies depending on the rented group. See "Complementary Products".

Personal liability insurance

All Xtracars vehicles are covered by an insurance policy worth 50 million Euros.
Violation of the general terms and conditions of the Xtracars rental agreement may determine the inapplicability of the terms of the policy.
This insurance is included in the rate, being considered the amount of €1.2375 per day (exempt from VAT).

Reduced financial liability in case of damages - CDW

CDW limits the Customer's financial liability.
As long as the terms and conditions of the Xtracars rental agreement have not been violated, the Customer will not be liable for any damages, whether caused or not by accident, that exceed a minimum amount denominated per deductible.

Reduced financial liability in case of theft – TP

As long as the terms and conditions of the Xtracars rental agreement have not been violated, the Customer shall not be liable for theft, in whole or in part, of the Xtracars vehicle which exceeds a minimum value called a deductible.
The TP does not include protection against Customers' personal possessions or merchandise.

Super CDW

Deductibles for optional CDW and TP may be excluded by payment of an additional daily service charge, the amount of which varies depending on the group of the rented vehicle, and is described in the "Complementary Products" attached to the rate.
In the scope of this product, glass breakage, loss of car keys, damage to the lower part, roofs or sides of vehicles due to passage under bridges, archways or narrow roads are excluded, and the Customer is liable for all damages arising from this warning.


Eliminates liability for breaking glass in vehicles. For this add-on a daily cost will be charged up to a maximum of 15 days per rental.

Personal Accident Insurance (PAI)

For your protection and other occupants, this insurance guarantees you a wide range of guarantees, capital and modalities that allow you to cope with any unforeseen circumstances, namely medical expenses up to a maximum of € 1,500 per person and compensation for death or permanent disability up to a maximum of € 15,000. This add-on charges for a maximum of 15 days per rental.

Damage Management Fee

Payment of a management fee whenever there are damages equal to or greater than € 61.50 or have not previously subscribed to the SCDW.

Travel Assistance

All prices include 24-hour travel assistance due to breakdown or accident of the rental vehicle. This service provides the towing of the rented vehicle and the transport of occupants to the nearest Xtracars rental station.
If it is a special car, customers will be transported to the nearest airport station.
The travel assistance contact telephone number is available in the car rental agreement file.
Abroad, Travel Assistance is limited to subscription the Cross Border service, and the towing service is available for the following situations:
1. A damaged car is sent directly to a Xtracars Garage (in Portugal), and the consequent transport of the customers to the nearest station in national territory. If it is a special car, customers will be transported to the nearest airport station.
2. A broken-down vehicle, if it can be repaired in up to three days, is repaired locally and returned to the customer, if the repair will take more than three days, the vehicle is sent directly to a Xtracars Garage (in Portugal), and the consequent transportation of the customers to the nearest station in the national territory.
 If it is a special car, customers will be transported to the nearest airport station.
 In cases in which the Customer has not subscribed to the Cross Border service, they will be responsible for the payment of the whole travel assistance service, possible damage repair and breakdown of the vehicle, as well as the service charge applicable for the travel of vehicles abroad.

Vehicle maintenance

The Customer and authorised drivers are responsible for the correct use of the vehicle and for compliance with the manufacturer's usage regulations.
All expenses related to repair, maintenance or replacement of oils and fluids not exceeding € 25 will be refunded upon presentation of the respective invoice-receipt on behalf of Xtracars, taxpayer number 501.738.681.
Expenses of a higher value require prior authorisation which must be requested from Xtracars.


All services, additional protections, deductibles and Complementary Products include VAT at the legal rate in force at the date of the transaction.